Category Archives: Event coverage

ITB Berlin 2018. Photo credit: Christina Newberry

I’ve been covering events for more than a decade, creating quick-turnaround stories that highlight the most important takeaways, complete with expert quotes.

For PAXnewsWest: Phocuswright Europe highlights the importance of personalization

Phocuswright Europe, Europe’s largest meeting of travel industry executives, investors and startups, wraps up today (May 17) in Amsterdam. With the theme of “New. Power. Distribution,” the conference focused on ways travel companies can better connect with consumers in the modern marketplace.

Executives from Facebook, Best Western, and Lufthansa shared a common message: The top priority for travel brands and tourism professionals is to proactively reach out to potential customers on the platforms they already use, with targeted, personalized offers presented at the right time and the right price.

“Instead of waiting for people to search for your products, your products can search for the right people,” said Nikhilesh Ponde, Head of Global Travel Strategy at Facebook. “This makes upselling and cross-selling seamless. You can do this at scale in a personalized way.”

The capability to innovate, particularly with regards to logistics and distribution chains, is a critical element for all tourism sectors, said Giovanna Manzi, CEO of Best Western Italy. “Our task is to balance the heritage of our brand with a vision of the future for us,” she said. “In order to build a lasting company, we have to face change.”

“Trends show us we’d better get organized to respond to customers’ needs,” said Heike Birlenbach, SVP, Sales, Lufthansa Group Hub Airlines, highlighting the company’s heavy investment in IATA’s New Distribution Capability (NDC) program. She noted that “digital, individual, and easy-to-use solutions” are required to meet customer expectations for the airline industry.

“If we are honest, the airline industry is not there yet,” she said. “But this is the way forward.”

In a panel discussion on the future of airline distribution, Birlenbach said she expects within five years, Lufthansa will have “fully dynamic product bundles offered at the right time, with the right bundle.”

Gianni Pisanello, Vice President, Amadeus NDC-X, Amadeus IT Group, said he expects to see a lot of innovation from airlines in coming years as they develop new products. Still, he noted NDC is “not a disruption, but an evolution” as airlines modernize their packaging and distribution.

The next Phocuswright Conference takes place Nov. 13–15 in Los Angeles with the theme Power Paradox, examining the contradiction between domination and innovation.

This post originally appeared on PAXNewsWest.com in 2018.

 

 

 

 

For PAX News: ITB closes with positive outlook for 2018 travel trends

thumb_35663_1200_1_0_0_autoITB Berlin wrapped up Sunday after five days of trade and consumer interactions with more than 10,000 exhibitors from 186 countries and regions spread across the 26 halls of the Berlin Exhibition Grounds.

The show was booked to capacity, with a five per cent increase in business volume over 2017. Approximately 110,000 trade visitors and 60,000 consumers visited the trade show…

Read the rest at PAXNews.com

For Hootsuite: The 4 Lessons Any Brand Can Learn From Nat Geo’s Social Media Success

With more than 45 million fans on Facebook and 86 million followers on Instagram, National Geographic is one of the top non-celebrity brands in the social sphere. If you’re following Nat Geo on any of their channels, you already understand why. Their photos and videos are stunning and their storytelling is top notch.

Behind the scenes, National Geographic’s social strategy is based on four core guiding principles, as we learned from Annabelle Canwell (National Geographic’s SVP of travel partnerships) at the recent ITB Berlin travel conference in Germany. Let’s take a look at the lessons these principles hold for any brand trying to build a strong presence on social.

Continue reading For Hootsuite: The 4 Lessons Any Brand Can Learn From Nat Geo’s Social Media Success

For PAX News: Tourism thrives on openness to the world – Merkel opens ITB Berlin

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ITB Berlin, the world's largest travel trade show, kicked off last night (March 6) in Berlin with an opening ceremony featuring speeches from German Federal Chancellor Angela Merkel and the Secretary of the UN World Tourism Organization, Zurab Pololikashvili, among other dignitaries.

With more than 1.3 billion international tourism trips in 2017 – a record number, and 90 million more than in 2016 – sustainability and the power of tourism to contribute to international understanding were key themes throughout the evening's remarks.

Read the rest at PAXnews.com

For PAXnewsWest: TravCorp showcases the culinary side of Thailand

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The Travel Corporation and the Tourism Authority of Thailand hosted a media dinner in Vancouver last night to celebrate a new season of Thailand itineraries from TTC’s brands.

Citing Tourism Industry Association of Canada statistics showing that 35 per cent of current travel is based on culinary tourism, and 50 per cent of travellers say food influences their travel decisions, The Travel Corporation made food the prime focus of the evening – from the family-style Thai dinner to the presentation by Instagram food photographer and cookbook author Dennis Prescott.

“Each region of Thailand has its own distinctive cuisine,” said Kayla Shubert, the Tourism Authority of Thailand’s representative in Canada, in conversation with PAX. “Regardless of your preference, there’s something for you.”

Jeff Element, president of The Travel Corporation Canada, told PAX that TTC offers a Thailand experience for all traveller styles, each with a focus on the local cuisine. While Busabout guests may dig into Thai street food, Contiki travellers can take a cooking class in Chiang Mai, and Trafalgar guests have a Be My Guest experience at a local family’s home.

“Unless you have family there, you wouldn’t otherwise get to do that,” Element said. He told PAX the immersive culinary experiences contribute to great word of mouth about the company’s tours, leading its Thailand programs to grow year on year.

The Tourism Authority of Thailand is making a big investment in the Canadian market, Shubert told PAX, with plans to open an office in Toronto by the end of the year. With another new office planned for Sao Paolo, Brazil, that will double the number of offices in the Americas to four, including the current offices in LA and New York.

Canadians are among the longest-staying visitors to Thailand, Shubert noted, with an average stay of 17.69 days in 2016. More than 244,000 Canadians visited Thailand last year, an increase of 7.31 per cent from 2015. Statistics through May of this year show that the figure is on track to increase another 5.5 per cent this year.

Dennis Prescott also highlighted discovering new foods as a critical part of the travel experience. After growing up thankful to get three meals a day but viewing eating as a functional requirement rather than an immersive experience, he said his world (and taste buds) opened up when he began to explore new foods during his travels across North America.

“When I had sushi for the first time, in Vancouver 15 years ago, it was like a Fear Factor experience,” he said. “I had never even heard of sushi.”

Food is all about community, Prescott noted, whether that’s feeding 10 people dinner at his house in the Maritimes, or tasting new dishes far across the world. His new cookbook, Eat Delicious, showcases his food photography and recipes influenced both by his home province of New Brunswick and by dishes he has come to love during his travels.

Food that brings locals and travellers together is good for everyone, Shubert noted. “Travellers are looking for unique and meaningful experiences,” she said, “and local people get to share their culture.”

This post originally appeared on PAXNewsWest.com in 2017.

 

For PAXnewsWest.com: Visit San Jose highlights wine and tech tourism in Vancouver

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Representatives of Visit San Jose met with travel media in Vancouver last night for a wine-themed dinner to highlight the region’s unique tourism opportunities as a top-notch wine region on the doorstep of Silicon Valley. Over glasses of award-winning wine from Ridge Vineyards in the Santa Cruz Mountains, PAX spoke with Laura Chmielewski, Visit San Jose’s vice president of marketing and communications, about this forward-looking Northern California destination.

“Nothing is like Silicon Valley,” Chmielewski told PAX. “It’s where people go to dream a dream. If you want to be where everybody’s thinking, you’ve got to go. You can see Mark Zuckerberg jogging, or Woz [Apple co-founder Steve Wozniak] driving his Prius down the street.”

All the major tech companies offer at least some access to visitors, she noted, from the Google Sculpture Garden to the Apple campus store designed by Jony Ive, the only location at which to buy official Apple t-shirts. The new Apple campus slated to open this year will also have a large visitor centre. The Tech Museum of Innovation gives visitors a more hands-on tech experience, including at its new Reboot Reality exhibit, where visitors can create virtual 3D art pieces using virtual reality and augmented reality.

Outside of tech tourism, the microclimate and 300 days a year of sunshine make the area a prime destination for wine tourism, where oenophiles can linger over conversations with winemakers without competing with swarms of other tourists, Chmielewski said.

“You’re not going to see any tour buses,” Chmielewski said. “You’re going to see winemakers, and probably their dogs. You’re going to get tours you never thought you’d get, and you’re not going to wait in line.”

The closest wineries are just a 10-minute drive from downtown San Jose, Chmielewski said. Ridge Vineyards, whose wines were featured at last night’s dinner, is less than an hour’s drive away, perched high on the ridge that separates the valley from the Pacific Ocean. The winery was recently named the most admired wine brand in North America by Drinks International magazine.

“No one tells the story of San Jose like a glass of this wine,” Chmielewski told PAX. “It’s the passion of 20 years in one glass.”

While trade resources are still in the works, agents wanting to learn more about San Jose can sign up for the destination’s consumer newsletter at sanjose.org, and communications manager Kyle Schatzel noted that a video blog slated for this summer will provide a closer look for consumers and agents alike. Air Canada flies direct to Norman Y. Mineta San Jose International Airport daily from Vancouver.

This post originally appeared on PAXNewsWest.com in 2017.

For PAXnewsWest.com: Travel Nevada showcases a state’s worth of stories in Vancouver

Travel Nevada welcomed about 70 travel agents and media to a Vancouver networking reception last week, where they had the chance to meet with 12 partner organizations representing tourism opportunities in the Silver State.

“The partners are here to raise awareness of things people don’t know about,” Chris Moran, Travel Nevada’s public relations specialist told PAX. “We’re hoping people give Nevada another look. We think the state as a whole is a good place to visit – we’re eager to show it off.”

“There’s so much more to Nevada than Las Vegas,” said Teri Laursen, Southern Nevada representative for Travel Nevada, adding, “But thank you for sending your clients to Las Vegas!”

Here are the key details and updates agents should know about Nevada tourism, straight from the partners at the event.

Continue reading For PAXnewsWest.com: Travel Nevada showcases a state’s worth of stories in Vancouver

For PAX News West: Busabout hits the lanes with Vancouver agents

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Busabout welcomed 50 travel agents, media, and social influencers to Grandview Lanes in Vancouver last week for a night of glow-in-the-dark bowling to celebrate the launch of their 2017 Europe brochure.

Why bowling?

“It’s a bit of fun to get everybody involved,” Damien Bennett, Busabout’s sales director for North America, told PAX. “One of the great things about Busabout is that many people travel as individuals, but they meet new friends and end up travelling together. This captures that same spirit.”

Continue reading For PAX News West: Busabout hits the lanes with Vancouver agents

For PAXnewsWest.com: YVR unveils new west coast dining experience at Lift Bar & Grill

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The international terminal of Vancouver International Airport (YVR) has launched a new full-service West Coast dining experience in the form of Lift Bar & Grill, a sister location to the iconic Lift Bar & Grill in Vancouver’s Coal Harbour.

With windows onto the airport’s 114,000-litre aquarium and extensive use of wood finishes, Lift Bar & Grill highlights West Coast design – and executive chef Soojin Park’s menu selections showcase West Coast seafood certified by the Vancouver Aquarium’s Ocean Wise program.

“We try to support local suppliers,” Park said at the restaurant’s media launch yesterday. “People have a wonderful time in Vancouver, and we want them to have one last great meal before they leave.”

Park trained as a chef in Toronto and has appeared on the Food Network series Made to Order. She was sous chef at Vancouver’s La Brasserie before becoming executive chef at Lift Bar & Grill in 2010.

In addition to entrée-sized dishes, the Lift Bar & Grill menu offers an extensive share plates section, allowing passengers to share with the other travellers in their party and customize the size of their meal.

“People don’t want to have a big, heavy meal before they get on a flight,” said Bob Lindsay, owner of Lift Bar & Grill. “People seem to be really enjoying the shared concept.”

Lift Bar & Grill is part of an extensive expansion of the food and beverage options at YVR in partnership with SSP Canada. Five additional restaurants occupying a total of more than 14,000 square feet are planned through 2019, with Pajos’ Fish & Chips, Bánh Shop and Freshii slated to open by the end of this year.

“Last year, 22.3 million passengers came through this airport,” said Scott Norriss, vice-president, commercial development, Vancouver Airport Authority, noting the figure is a two million passenger increase over 2015. “We need to offer them the variety and quality of food that Lift offers.”

Sixty-two per cent of passengers purchase food and beverage at YVR, and the airport has the top concession sales per enplaned passenger in North America according to Airport Revenue News.

Like all restaurants at YVR, Lift Bar & Grill participates in the Food on the Fly program, so passengers can order meals to go in special packaging to take onboard their flight.

Lift Bar & Grill is located past security in the international departures terminal. For more information, visit YVR.ca.

This post originally appeared on PAXNewsWest.com in 2017.